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Updated: October 2017
Welcome to this China Abercrombie & Fitch website - Abercrombie.cn, microsite, mobile site (this "Website") or mobile application ("App"). Please review these website terms of use ("Terms of Use") before continuing to access or using this Website or App. These Terms of Use apply to all visitors to, or users of, this Website or App.
Your access and use of this Website/App confirms your acceptance of these Terms of Use and your agreement to be bound by them. If you do not accept these Terms of Use, do not use this Website/App. We may terminate or suspend your access or use of this Website/App if either: (a) we reasonably consider that you have breached these Terms of Use or (b) we consider it necessary to do so for security purposes.
We may, from time to time, revise these Terms of Use by updating this posting. If we make any change to these Terms of Use we will inform you of the change by placing a notice on this Website/App. If you do not agree to any such change, you must not continue to access or to use this Website/App. If you continue to access and/or to use this Website/App after we have informed you of any change, this will be seen as your acceptance of the change.
All right, title, and interest in and to this Website/App and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, designs, video, audio and written, and other materials that appear as part of this Website/App (collectively, "Content" ), and all intellectual rights (including copyright, trade marks, rights in designs and patents) in and to this Website/App and all of its Content, is owned by Abercrombie & Fitch and/or its licensors. All Content is provided to you by Abercrombie & Fitch only for your personal and non-commercial use. This means that, except as expressly permitted herein or as permitted by applicable law, you may not and may not permit, assist or enable another person to do any of the following: (a) copy, reproduce, publish, transmit, distribute, broadcast, perform, display, post, modify, create derivative works from, sell, license, allow others to copy, or otherwise exploit this Website/App or any of the Content, including but not limited to framing or linking the Website/App or the Content or any part of the Website/App or Content or (b) access or use the Website/App or any of the Content for any commercial purpose or for any purpose which competes with our business.
Abercrombie & Fitch (and its licensors) retain all rights in and to our trade marks, trade names, logos, brand names and our goodwill in all of these (collectively, our "Trade Marks"). These Terms of Use do not allow you to use our Trade Marks and we remind you that the use of our Trade Marks in any manner is strictly prohibited.
From time to time, we may need to modify, vary or withdraw (on either a permanent or temporary basis) some of the products and services and/or the features and specifications of those products and services, that are displayed on or made available to you through this Website/App. We reserve the right to do so without any liability to you. Our Sale Terms also address the circumstances in which we may make changes to and/or withdraw products sold by us through this Website. You can read a copy of our current Sale Terms by clicking here. We will use reasonable endeavors to ensure, but cannot guarantee and do not represent or warrant, that there are no typographical errors, inaccuracies or omissions that relate to product descriptions, pricing and/or availability on this Website/App to the fullest extent permitted by applicable law. We make no representation nor give any warranty as to the completeness, accuracy or currency of any information on this Website/App. The inclusion of any products or services on this Website/App does not imply, warrant or guarantee that these products or services will be available through this Website/App if you wish to place an order for such products and/or use such services at any particular time. We have made every effort to display, as accurately as possible, the colors of our products that appear on this Website/App. However, the actual color you will see will depend on your device settings and we cannot guarantee that your device will accurately display our colors.
If you send us any comments, feedback, suggestions, ideas and/or other communications (collectively, "Communications") through or in connection to this Website/App, or through email, postal mail, or any contact with us, we will assume that you have granted to Abercrombie & Fitch the unlimited right to copy, reproduce, publish, transmit, distribute, broadcast, display, post, modify, create derivative works from or otherwise use or exploit (collectively "Use") such Communications. Abercrombie & Fitch shall have the unlimited right to Use any ideas, concepts, know-how or techniques contained in any Communications you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing, and marketing products using such information.
When you buy merchandise from us, or otherwise use this Website/App, we may ask you to provide us with personal information about yourself. Personal information that you provide to Abercrombie & Fitch through this Website/App shall be subject to our Privacy Policy. Details regarding tracking on our Website, Apps or in emails in order to serve you advertisements or marketing, or to improve or personalize your experience, are also discussed in the Privacy Policy. You can read our current Privacy Policy by clicking here.
Visitors to this Website/App who are 16 years of age or older may choose to create an account ("Account") on this Website/App. You may not be able to access or use certain features of or services offered on this Website/App if you do not have an Account. If you would like to create an Account, you will need to input your name, an email address, and password to access your Account. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account and your device You will be responsible for all activities that occur under your Account (including but not limited to any purchases of our merchandise made through your Account), unless you notify us that your Account is being used by a third party without your consent. We may terminate your Account, at any time, and without prior notice to you if: (a) we reasonably believe that you are using your Account in breach of these Terms of Use, (b) we reasonably believe that a third party is using your Account without your consent or (c) we need to terminate or suspend your Account for security or maintenance purposes.
From time to time, this Website/App may contain links which will direct you to external websites or webpages operated by third parties (the "Third Party Sites"). In addition, certain Third Party Sites may also provide links to this Website/App. Abercrombie & Fitch does not control and is not responsible or liable for the accuracy, security or reliability of any Third Party Sites or for any content, advertising, products or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Abercrombie & Fitch will have no liability to you for any loss or damage that you suffer (including but not limited to any loss or damage to your device, equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third Party Sites and/or their content, or caused by or in connection with any purchase of goods or services available on or through any such Third Party Sites.
Abercrombie & Fitch takes all reasonable measures necessary to try to ensure that this Website/App and the Content are free from viruses and defects but cannot guarantee that your device, equipment, hardware or software or any data stored or created by your device, equipment, hardware or software (collectively, "Equipment") will not be damaged, corrupted, lost or otherwise affected if you access or use this Website/App or any Content. Abercrombie & Fitch recommends that you take all steps necessary to protect your Equipment when using this Website/App or any Content, such as installing reputable anti-virus software.
We will not be liable to you for (a) any loss of or corruption to data, (b) loss of or damage to your device and/or equipment, (c) any loss or damage which was not foreseeable by both you and by us or which you did not notify us may occur if we breach these Terms of Use or our legal duty of care to you or (d) any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage, such as through the installation of reputable anti-virus software. Nothing in these Terms of Use excludes or limits our liability to you for fraud or for death or personal injury caused by our negligence or for any other liability which may not be excluded or limited under any applicable law.
These Terms of Use are governed by the laws of the People's Republic of China ("China"). Each of us may bring legal proceedings about these Terms of Use only in a relevant court in China.
Updated: June 2018
In order to make your visits to the various online channels of Abercrombie & Fitch as responsive as possible, we provide this summary of what information we collect online, and how that information is used.
This privacy policy statement applies only to the information collected online through Abercrombie.cn, Abercrombie & Fitch microsites or mobile sites (collectively our “Websites”), our communications, social media sites and accounts, or mobile applications that Abercrombie & Fitch provides for download to your mobile device ("Apps") that expressly adopt, and display or link to, this policy.
This policy will more specifically address the personal data we collect, transfer, use, and disclose, which generally includes name, address, telephone number, email address, date of birth, billing and payment information, account information, and other information that specifically relates to you, which we collect in the course of providing our marketing, goods, and services to you.
We collect general information about our visitors’ experience with our Websites/Apps and this general information is not connected to personally identifiable information about individual visitors. This general information (for example, domain type, browser version, service provider or your IP address) will provide us with information regarding the general use of our Websites/Apps. The information collected includes which pages our visitors are viewing on our Websites/Apps and whether visitors arrived through a link for our Websites/Apps. It also includes information on the type of browser and service provider used. For visitors using a mobile version of our Websites, this includes technical information about the device used, such as screen size, cookies supported by the device, and how images may appear. All of this information helps us provide a better experience for our visitors by being able to determine such things as how to best format our mobile Websites/Apps for various devices, our most desired pages, products and features, how to best direct visitors to our Websites/Apps, and where there might be browser or service provider connection issues.
Our Website, Apps, and communications may use your IP address to determine the approximate location of your Internet Service Provider (ISP). This allows us to tailor content to you, such as a map of nearby stores. Mobile devices include your cell phone, and could include your laptop or tablet depending on the type of wireless connectivity used. If you do not consent to location-based services, or if you disable such services, we may ask you to manually select the region where you are located, or to enter your zip code; if you choose not to provide this information, some features of the Websites, Apps, or communications may not be available. See the “Opt-Out” section below for the choices you have regarding collection of location information.
If you complete a general "Contact Us" form on one of our Websites, we may collect your name, email address, and any information that you provide in the text of your message.
If you use the "Contact Us" feature available in the "Investor Relations" portion of our Websites, we may process your name, title, organization, address, telephone number, fax number, email address, and any information that you provide in the text of your message.
If you use the “Click to Chat” feature on our Websites, we may collect your name and any additional personal data or other information that you provide throughout the communication.
If you sign up for our marketing email list, or the marketing email list for any of our affiliate brands, you will be asked to provide your email address. Our affiliate brands are: Hollister Co. and abercrombie kids. Signing up enables you to receive information about products and offers that we provide via email. Once you sign up you will receive an email to the email address you submitted confirming you are subscribed. In some locations on our Websites/Apps you are given the opportunity to submit additional information, such as gender and date of birth, that will help us cater messaging and marketing emails we send to you. In addition, we may identify you when you click a link in an email to get to our Websites, and may personalize messaging, promotions, or product recommendations. You can choose the frequency with which you receive marketing emails or unsubscribe if you no longer want to receive marketing emails from us. See the “Opt Out” section below for more details.
You are given the opportunity to create an account on our Websites and Apps. Creating an account requires you to enter your email address, first and last name, phone number and to create a password. Creating an account also gives you the opportunity to provide postal addresses, a phone number, date of birth, gender, and favorite categories. By providing this information we are able to offer you a more personalized experience on our Websites, Apps, and in communications. In addition, we may identify you when you sign into your account and we may personalize messaging, promotions, or product recommendations. Some of the features in the account section allow you to create an address book, save a wish list, subscribe to and update your marketing email frequency, access your order history, and enjoy "quick checkouts" by having us automatically enter your name, phone number, email, and postal address in the checkout process. When you create an account, you will receive a welcome email that will be delivered to the email address you inserted on the create an account page.
To request to have your account cancelled please use the Contact Us section of the Help page and include the email address associated with the account you wish to cancel.
If you have created an account on our Websites or Apps you may use the personal address book which allows you to save all of the different names and addresses to whom you frequently send purchases or gifts. When you want to send a purchase to someone in your address book, sign into your account and once in checkout you can choose from the saved address list.
If you forget your password and select to reset it you will be asked to insert the email address for your account so we can send you an email. Once you receive the email click on the link provided and when you are directed to the Website, enter and submit a password that meets the requirements to reset it.
When you sign into your account you may be directed to an update information page. In order to proceed to your account you will be required to insert your first and last name, enter a password that meets the requirements, and agree to the legal terms as stated on this page. In addition, if you fill out the needed information on this page and submit it, and you have previously signed up to receive marketing emails from us, you will now receive marketing emails catered to your location.
If you purchase merchandise through our Websites, we will gather your personal data (including your name, billing and shipping address information, email address, telephone number, banking and payment information), as well as information about your purchases on our Websites, which we may combine with your store purchase information. In addition, if you have created an account you will be able to view your order details in the account section. Some information provided in checkout may be used to personalize a future visit or communications, to cater products or offers to you, or shared with affiliates or third parties for our marketing or advertising purposes.
We will collect information when you fill out a survey offered on our Websites or in communications. This information will assist us in gathering feedback from you in order to improve our services and continue to offer features that you prefer.
Our Websites offer investors the opportunity to sign up for email alerts, which are messages that are conveniently delivered to your email box whenever certain new company information is posted to our Websites. To receive these email alerts, investors must provide their email address, upon which they consent to the processing and transfer of their personal data for this purpose.
If you are an investor and elect to sign up to receive your proxy materials via electronic document delivery, any personal data that you provide will be collected and sent directly to Broadridge Financial Solutions, Inc. in the United States, our third party service provider.
To create an account on our Websites or Apps, or to participate in certain features, our Websites/Apps may allow you to choose to let us access information from accounts you have created on social media sites, such as Sina Weibo, WeChat, and other similar sites (“Personal Social Media Accounts”). If you choose to allow us access to your Personal Social Media Accounts, Abercrombie & Fitch could collect some, and possibly all, of the data in the Personal Social Media Account to which you grant access. Depending on the terms of the social media site, this information could include: your name, email address, profile picture, gender, networks, user ID, list of friends, date of birth, likes, education history, work history, current city, hometown, interests, relationship status, and location. Once you grant this permission, Abercrombie & Fitch will be able to continue to be linked to the permitted Personal Social Media Account and collect information without a further request for permission, which could include later revisions to existing information or new types of information that you add. If you no longer want your Personal Social Media Account(s) linked to our Websites/Apps, click on the ‘disconnect’ link located on our Websites/Apps near the corresponding social media button and we will stop collecting this information. You may also be able to stop our ability to link to information in your Personal Social Media Account by following instructions provided on the applicable social media sites.
This privacy policy does not cover the privacy and security practices of social media sites where you have Personal Social Media Accounts. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.
We offer Apps for download to your mobile device that provide you with various interactive features.
The collection and means of collecting information, as well as the use and sharing of information, through any currently existing or future App are discussed in this policy.
In addition:
Use of some features of an App will ask for permission to access data on your mobile device, such as your photos. We will only access this data if you provide consent when asked by the App. Please note, some features of the App are only available if you allow us to access the requested content.
If you provide consent when asked, the App will send push notifications ("Notifications") to your mobile device. These Notifications can be sent to you and viewed by you even if you are not actively using the App. The Notifications may be specific to your interactions with us and may be location-specific if you have consented to location-based services.
See the “Opt-Out” section below for the choices you have regarding collection of location-based information and data from your mobile device, and receipt of Notifications.
Personal information may be collected directly by Abercrombie & Fitch through social media sites (”Social Media Pages”) and may also be collected by the social media site hosting the Abercrombie & Fitch Social Media Page.
Personal Information collected directly by Abercrombie & Fitch: The collection of personal information directly by Abercrombie & Fitch on our Social Media Pages will include the type of information addressed under the "Information We Collect Online" section above. Examples of how personal information may be directly collected on Abercrombie & Fitch Social Media Pages include providing information through an application or form which has a link to this privacy policy. We will use and share the information we collect on our Social Media Pages in the manner specified below in the "Using Information We Collect" and "Information We Share With Third Parties" sections.
Personal Information collected by the social media sites: This privacy policy does not cover the privacy and security practices of the social media sites on which Abercrombie & Fitch has Social Media Pages. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.
The social media sites where Abercrombie & Fitch has Social Media Pages may provide aggregate information and analysis to Abercrombie & Fitch about your use of our Social Media Pages. This allows us to better understand and analyze our user growth, general demographic information about the users of our Social Media Pages, and interaction with content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our Social Media Pages and use of the content.
We use the information collected through our Websites, Apps, and communications for the following purposes:
To fulfill orders and complete transactions, including processing payments and refunds, verifying addresses, and to ship merchandise.
To conduct appropriate anti-fraud checks in the course of which the personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
To detect, and protect us, our affiliate companies and other third parties against negligence, fraud, theft, and other illegal activities and to audit compliance with our and their internal policies.
To comply with administrative, tax, investigative or other audit requirements or any other legal or regulatory disclosure requirements.
As required by applicable laws, rules, and regulations, and to comply with any legal or regulatory requirements.
To monitor and analyze your activity with us, interaction with our Websites, Apps, and communications, and the effectiveness of our advertising and your purchases.
To serve site content, including search engine options, personalized messaging, product recommendations, and interactive features on our Websites, Apps, and communications.
To assist you with any questions or requests you may have regarding our Websites and Apps - or through any form of contact you make with us, including by email, phone, postal mail or via our Websites.
To develop, market, sell, and provide our products, services, communications, advertising, and other areas associated with our Websites, Apps, and stores.
To provide communications to you, such as operational communications (associated with your order, account, and other interactions with our Websites and Apps) and, with your consent, marketing communications (for example regarding: coming soon, sold out, cart abandonment, product view, appeasement, product recommendations, promotions, services, offers, and events).
To understand your needs and preferences in order to personalize your experience of our Websites, Apps, store visits, marketing communications, and advertising regarding our products and services as well as our affiliated companies’ products and services.
To conduct surveys, sweepstakes or contests.
To provide location based information, marketing, and advertisements on our Websites and Apps, in communications, in search engines, on third party websites, and when you visit our stores.
To create, administer, and update your account(s) that you have set up on our Websites and Apps, including using features offered in the account section.
To manage and develop our business and operations, and those of our affiliated companies.
To consider you for employment, and administer and maintain application information provided.
To provide Investor Relations email alerts and/or proxy materials, or related purposes.
Please note that if you do not provide us with the required personal information, we may not be able to provide the information, products or services you need or process your request.
We do not sell, or grant rights to external third parties, to use your email address for their own marketing purposes.
Please note, if you request to be removed from our email marketing list, you may still receive email confirmations from us regarding any orders placed by you on our Websites, or other operational emails.
With your express consent, we may make the names and postal addresses in our postal mailing list, sometimes categorized by purchasing information, available to our affiliates (for example, Hollister Co. and abercrombie kids) and other unaffiliated companies for their marketing purposes. See the “Opt-Out” section below for instructions on how to opt out of sharing with unaffiliated companies.
Please be aware that we may share information collected with third parties to assist us with our e-commerce business, such as our Websites, Apps, and communications, and our Social Media Pages. Some examples of the assistance that may be provided by third party service providers are: fulfilling orders (including but not limited to, processing payments, assisting with shipment, providing fraud prevention services, and verifying addresses), providing online investor information, providing advertising services - including on social media sites and internet search engines, sending marketing communications, your actions in response to our communications and the effectiveness of our advertising, monitoring and analyzing site activity, serving site content (including a site search feature, product options, and personalized messaging), organising information, conducting surveys, administering and maintaining employment application information, offering interactive features on our App, evaluating potential models, and administering emails, sweepstakes or contests. Such third parties may have access to your personal data to provide services on our behalf, but may not use your information for any other purpose.
You should also be aware that we may disclose specific information about you if we are required, or we genuinely believe that we are required, to do so by law or if we reasonably consider that it is necessary to protect the users of our Websites and Apps. In the event that we, or our parent company, are acquired by a new owner, or if following a reorganisation of our corporate group, we become part of one of our affiliate companies, your information may be transferred to a new owner, or another affiliate company, as part of our assets. If this occurs, we will take all reasonable steps to ensure that our new owner or the affiliate which we become part of will use your personal data only in accordance with the terms of this privacy policy.
We may disclose the information that you provide to us (including, without limitation, your personal data) to any member of our group, which means our subsidiaries, our ultimate holding company and the subsidiaries of our holding company(including our affiliated companies). A&F and its affiliates will not subscribe you to their ongoing marketing email or text message programs unless you have separately consented to receive such marketing emails or texts from a given affiliate. These members may use information provided by you for marketing purposes or to serve personalized messaging on our Websites, Apps, and communications.
All of the information gathered through our Websites, Apps, and communications that you provide to us is sent to the United States, China, and Japan. We store and process your personal data and any other information that we collect from you through our Websites, Apps, and communications in the United States, China, and Japan. Our third party service providers who offer services to us from time to time may also store and process your personal data in the United States, China, and Japan. We, and our third party service providers mentioned above, may need to disclose your personal data that we store if required to do so under any applicable laws, rules or regulations.
Our Websites use, and our third party service providers may use, a browser feature known as a cookie, which assigns a unique identification to your computer or device. The cookies are typically stored on your computer's hard drive or mobile device. The information collected when visiting our Websites may include the following: an IP address, the URL of the page from which you arrived; your browser type; other technical information about your device used to visit our Websites; the pages you view; the features you use; whether you create an account, or sign in and where you go on our Websites once signed into your account; whether you complete a transaction; whether you have previously completed a survey; and the time of your visit. This information allows us to determine such things as which parts of our Websites are most visited or used, what products are browsed and/or purchased, the effectiveness of the Websites, your specific interaction with our Websites, and difficulties you may experience in accessing our Websites. With this knowledge, we can improve the quality of your experience on our Websites by recognizing and delivering more of the most desired features and information, personalize your experience, and resolve access difficulties. In addition, our Websites use cookies to help keep track of items you put into your shopping cart, whether you purchase any or all of those items, and to tell us whether you have visited one of our Websites in the past. This allows you to maintain shopping carts between visits and allows us to inquire about your continued interest in items in your shopping cart or that you viewed on one of our Websites. Our Websites also use cookies to help keep track of checkout information, other than payment method information, while you remain on our Websites. In addition, the information collected by us or our service provider(s) may be linked to and combined with information that we collect about you from your visits to our Websites.
Our Websites use, and our third party service providers may also use, Pixel Tags (also known as Web beacons, Web bugs, and Clear GIFs) on the Websites and in emails. A Pixel Tag is a nearly invisible pixel-sized graphic image on a Webpage or email message. Pixel Tags may be used to collect the same information about your visit that is collected through cookies, as noted above. We may also collect information about a search engine used, and a search engine advertisement clicked to navigate to the Websites. Pixel Tags in emails help us confirm the receipt of, and response to, our emails (including your interaction with our Websites as a result of receiving the email) and the time our email is viewed. This information helps us to make similar evaluations about our Websites and emails as with cookies and to determine the most desired features and information so that we can provide those features and information to you and personalize our interactions with you. This information may also be linked to and combined with information that we collect about you from your visits to our Websites.
In addition, our email communications to you may include a "click-through URL" linked to a particular page on one of our Websites. By clicking on one of the URLs, you will automatically enter one of our Websites and we may collect information related to the "click-through". You may avoid having this information collected by not clicking on the URL links in our email communications.
We contract with third party advertising companies to serve you online display and banner advertisements on other websites. To serve this advertising, these third parties may place, use or rely on technology, such as cookies and/or Pixel Tags, to collect information about your interactions with our Websites and Apps and interactions with other websites. These advertising companies may use and share the information gathered to deliver our ads more tailored to your interests on other websites that are a part of their online advertising networks and/or search engines. We receive aggregate information from these third parties to gauge our advertising effectiveness. To opt out you can click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.
By submitting personal data to us and providing express consent to the privacy policy, you are agreeing that we may collect, use, disclose and transfer your personal data in accordance with the purposes and uses identified and to the transferees specified in this policy.
a. Mobile Device Location Information Through our Mobile Sites and Apps. Your mobile device may allow you to disable location-based services on your device, which will prevent our Websites/Apps from accessing your mobile device location information. For specific questions regarding disabling your device's location services, we recommend you review the specific instructions provided for your mobile device. Note that some features on our Websites/Apps may not be available if you disable location-based services.
b. Desktop Device Location Information Through Website Features. Your desktop web browser may allow you to remove permission you granted through your desktop device for our Websites to access your location information and/or completely block requests for location information. For specific questions regarding disabling your browser’s location services, we recommend you review the specific instructions provided with your browser.
c. Location Information Through Email. Your email program may allow you to prevent the images in the emails you receive from us from downloading, which will also prevent our service provider from accessing your location information. You can also unsubscribe from receiving our emails, as described in the “Email Address” section below.
If you no longer wish to receive emails from us, please click here to enter your email address and unsubscribe from receiving our marketing emails. To unsubscribe from receiving marketing emails from any of our relevant affiliate companies' brands, go to the About Me section within your account, click on the “Manage your email marketing preferences (Optional)” link and select "Unsubscribe" for the brand from which you no longer want to receive marketing emails, and press "SUBMIT." Or, click on the unsubscribe link located in the footer of the marketing email to be directed to the unsubscribe page to submit your email address.
Please note, if you request to be removed from our email marketing list, you may still receive email confirmations from us regarding any orders placed on our Websites or other operational emails.
If you no longer wish to receive marketing materials from us via postal mail, please please use the Contact Us section of the Help page and tell us to remove you from our postal mailing list, including the postal address you wish to have it removed.
If you do not want us to disclose your name and postal address to unaffiliated third parties for their marketing purposes, please please use the Contact Us section of the Help page and ask us not to share your postal address with unaffiliated companies. Please also state your postal address in the email.
We prefer to keep personal data of the users who create an online account on our Websites and Apps accurate and up to date. To do this, we provide you with the opportunity to update or modify your personal data. Just sign into your account with your email address and password, and you will see an overview page where you can update your information. You may also email or write to us if you think that personal data that we hold about you needs to be updated.
Upon your written request, we will inform you of the personal data relating to you that we hold and the use and general disclosure of your personal data. We will also give you a copy of the personal data we have retained. There may be a minimal charge for accessing your personal data.
Please send your written request to the email address or postal address provided under the "Questions About Privacy" section below. In your written request, please include your name, address, phone number, and email address so that we may verify whether we retain any personal data about you.
Our Websites are not directed at children under the age of 16, and we do not knowingly collect any personal information from children under the age of 16. The children’s products we sell on our Websites are intended for purchase by adults only. No one under the age of 16 should provide personal data on our Websites or at our stores. In the past, our affiliated company, abercrombie kids, collected personal information from children under the age of 16 with the consent of the child’s parent or guardian. Any such personal information collected by abercrombie kids has been deleted, and abercrombie kids no longer has any information concerning that child
For your convenience and enjoyment, our Websites/Apps may contain links to other websites operated by third parties ("Third Party Sites"). We do not monitor and are not responsible for the privacy practices or the content of such Third Party Sites. We would urge you to review the privacy policies of each Third Party Site to ensure that you are comfortable with their privacy policies and practices.
As we continue to offer our customers new and different types of content and services, we may revise this privacy policy to reflect the changes that we have made to our information collection, use, disclosure or transfer practices. We will notify you that we have revised our privacy policy by placing a notice on our Websites/Apps. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis. By submitting personal data to us after the changes coming into effect, you are agreeing that we may collect, use, disclose and transfer your personal data in accordance with the purposes and uses identified and to the transferees specified in the updated privacy policy.
We limit the number of employees that have access to the databases that contain personal information.
Our Websites are designed to accept orders from web browsers that allow communication through Transport Layer Security (TLS) v1.1 and 1.2. We support Microsoft Internet Explorer 11.0+, Apple OS X 10.9+, Android 5.0+, and Apple iOS 9.0+. We recommend if you are viewing our websites on Google Chrome or Mozilla Firefox to download the latest version in order to maximize your experience, otherwise you may not be able to access or utilize all pages on our websites as intended.
While we implement the above security measures on our Websites/Apps, you should be aware that 100% security is not always possible.
If, for any reason, you are accessing a country specific website for a country in which you are not located (e.g. utilizing a proxy server) please contact Customer Service to view the policies and terms specific to your jurisdiction.
If you have any questions, comments or concerns regarding our privacy practices, please email us at Privacy@Anfcorp.com or write to us at the address set out below:
Attn: Privacy Policy Manager
Abercrombie & Fitch Stores, Inc.
6301 Fitch Path
New Albany, Ohio 43054 USA
Updated: April 2019
Terms that we have used in these sale terms are defined in the "Definitions" section below.
These sale terms set out the terms and conditions that will apply when you purchase merchandise through our site. If you are unable to understand, or have any questions about, these sale terms, please contact us using the contact information set out in the "Contact Us" section below. You will be required to confirm that you have read and accept these sale terms before you submit an order to us.
Prior to submitting an order by clicking the 'SUBMIT ORDER' button in checkout, please save or print a copy of these sale terms to keep on file for future reference regarding the order you are submitting. Please note, these sale terms are subject to change so review and save or print a copy of these prior to each order that you submit.
A. If you would like to order merchandise, you can use the order process on our site to place an order.
B. Children under the age of 16 are not permitted to make purchases from our online store. If you are under the age of 16 and would like to purchase merchandise from our online store, you will need to ask your parent/guardian to make the purchase on your behalf.
C. Each order submitted constitutes an offer from you to purchase merchandise from us. Orders are subject to our acceptance and we may, at our discretion, refuse to accept your order, including where:
D. Once we have received your order through our site, we will send you an email to the email address that you have provided to us acknowledging receipt of the order.
E. If we are unable to accept your order, other than for fraudulent purposes, we will send an email informing you of the reason for the rejection.
F. If you do not receive any email from us after submitting an order, contact us by emailing Abercrombie@Abercrombie.com or through WeChat before you try to place another order for the same merchandise. You should note that the email that we send to you confirming receipt of your order does not constitute acceptance of your order, but only an acknowledgement that we have received it.
G. After receiving your order, we will check that the relevant products are in stock. For non-COD orders our contract will only be concluded and Abercrombie & Fitch will only be deemed to have accepted your order (or any part of your order) once the requested merchandise has been shipped and we have sent a shipment confirmation email to you confirming that all or part of the merchandise ordered is still available and has been shipped. The contract will only relate to that part of the order of merchandise which has actually been shipped and no contract will have been created in respect of any merchandise which you may have ordered which we were unable to ship. If you have chosen to make a payment by using our COD service, our contract will only be concluded and Abercrombie & Fitch will only be deemed to have accepted your order once you have accepted and paid for the order from our COD service. If you have chosen to make a payment by using our COD service at checkout, you cannot change your payment method at the time of delivery.
H. We strive to ensure that pricing, product descriptions, promotions, offers, availability, and other aspects not enumerated are correct at the time the relevant information is entered into the system. However, occasionally, our website may contain typographical errors, inaccuracies, or omissions that may relate to pricing, and other aspects of products. If an error relates to merchandise for which you have placed an order, we reserve the right to cancel the order without prior notice under clause 1(C). If this occurs, we will notify you that your order has been cancelled at the email address that you have provided to us and ask you whether you would like to re-submit your order to purchase the relevant merchandise once we have corrected the error. If we have notified you that we have accepted your order and you have received a shipment confirmation email, you will not be required to pay more than the price that was displayed on our site at the time that you placed your order for the merchandise that you have requested, and if we have sent you merchandise which is different from the description of the relevant merchandise on our site at the time that you placed your order, you will also have the right to return it. Please see the terms of our return policy listed below.
I. If you have any questions, comments or concerns regarding our order acceptance policy, or if you consider that your order was rejected by us in error, please email us at: OrderService@Abercrombie.com.
A. The inclusion of any merchandise on our site does not imply, warrant or guarantee that the merchandise will be available if you wish to place an order to purchase it.
B. We will have the right, at any time, to make changes to information about merchandise displayed on our site, for example information about prices, description or the availability of merchandise, and we may do so without first giving you notice of the changes. We will not, however, make any changes to the price, availability or description of any merchandise after we have accepted an order to supply the merchandise to you.
C. Gift Cards purchased at an Abercrombie & Fitch or abercrombie kids store may only be redeemed at an Abercrombie & Fitch or abercrombie kids store in the country in which they were purchased.
A. You can make changes to or cancel your order at any time before your order has been packed by us. To make changes to your order, please contact us by emailing us at Abercrombie@Abercrombie.com or through WeChat. If your order has already been packed, you will only be able to receive a refund for the merchandise returned within fourteen (14) days of delivery. Please see the terms of our return policy listed below.
A. You can track the progress of your order by clicking here.
A. This site ships merchandise to Mainland China only.
B. Please note that we cannot:
We will refuse to accept your order if you request that we do either of the above.
C. Shipping and handling charges will depend on the value of your order and your required shipping time. You can find a list of our shipping and handling charges and our delivery terms by clicking here.
D. Merchandise that we deliver to you will become your property at the time that you receive it. As soon as we have delivered the merchandise to you, you will become responsible for it, and for any loss or damage to it thereafter.
E. If you choose to use our COD service, on the day your order is scheduled to arrive, a representative from our COD service will contact you via the phone number you provided at check out to arrange a convenient time for delivery. This representative may only speak Mandarin or Cantonese. You will need to be at the confirmed shipping location in person to receive and pay for your merchandise. You are welcome to open the package in front of the courier and review its contents before accepting and paying for it.
A. All items in an order will be shipped via the shipping service type selected when placing the order. Payment for the entire purchase will be taken when you submit your order and complete payment on the payment provider's third party site.
B. We will notify you at the email address that you have provided to us if we are unable to deliver any merchandise on backorder within seven (7) days from the date of your order and ask you if you would like us to send you the merchandise on backorder when it becomes available or if you would like to cancel your order. If we do not receive a response to our email we will assume that you do not want us to cancel your order and so we will ship to you the merchandise covered by your order as soon as it is in stock.
C. You can cancel your order for merchandise on backorder at any point prior to the packing of your order by contacting us at Abercrombie@Abercrombie.com or through WeChat.
A. We reserve the right to vary the price of our merchandise at any time. We will not alter the price of any merchandise covered by an order after we have accepted the order.
B. You may pay for your order using a JCB, Bank Card, WeChat, a China UnionPay card, AliPay or through our COD service by using cash (in CNY) or a UnionPay card.
C. Payment will be taken when you complete the payment process, for instance, on the payment provider's third party site. For non-COD orders, our contract is created only when we send you an email confirming that we have dispatched your merchandise or the first part of the merchandise covered by your order. For COD orders, our contract is created only when you have accepted and paid for the order from our COD service.
D. The charge for your order will appear on your payment statement as "AFH Trading (Shanghai) Co., Ltd." If you wish to dispute the validity or amount of a charge that appears on your payment statement, please contact us by emailing us at OrderService@Abercrombie.com.
E. If you cancel an order under clause 3 above and pay with JCP, a China UnionPay card, a Bank Card, WeChat, or AliPay, you will receive a refund within 72 business hours.
F. The prices displayed on our site for merchandise ordered for shipment to China are inclusive of all applicable taxes. Taxes for merchandise will be refunded to the customer with merchandise returns. Taxes specifically on shipping and handling charges is included in the shipping and handling fee. The shipping and handling fees are not refundable with merchandise returns, unless required by law.
A. It is important for us to monitor the quality of the merchandise that our customers purchase in order for us to maintain customer satisfaction and therefore you must not misrepresent yourself as being one of our authorised resellers or as being qualified to resell our merchandise. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our merchandise.
B. ENGAGEMENT WITH ABERCROMBIE & FITCH AFFILIATES Abercrombie & Fitch, Hollister Co., and abercrombie kids (the "Company") reserves the right to block from receiving marketing communications or to remove and unsubscribe from all Company platforms any email address, phone number, and/or mailing address associated with customers determined by the Company to have characteristics of reselling and/or customer orders determined by the Company to be fraudulent. Company platforms affected by such removal include but are not limited to: (i) any of the Company's online accounts; (ii) promotional club memberships; (iii) email marketing lists; (iv) text messaging programs; or (v) direct mailing lists. In addition, affected customers may be prohibited from accessing or registering for all of the aforementioned platforms in the future.
A. If you are not satisfied with the merchandise that you ordered, you may return it to us for a refund within fourteen (14) days from the day it is delivered. Please note that all purchases made at an Abercrombie & Fitch China store can only be exchanged at the same Abercrombie & Fitch China store. Abercrombie & Fitch stores in China do not allow returns of merchandise for money back.
B. If you are not satisfied with your merchandise you have ordered using our COD service you can refuse the order at the time of delivery. If you choose to refuse an order, the entire order must be returned with all of its contents and packaging. If there is a single item you do not wish to keep, you can return it to Abercrombie & Fitch Returns Department, Block M. Baowan International Logistics Park, No. 388, Tie Li Road, Baoshan District, Shanghai 201900, China separately within fourteen (14) days after accepting the order. There are no exchanges, so if your merchandise is less than perfect please refuse the entire package or return individual items online in accordance with the return policy below.
C. If you wish to return merchandise you purchased online for a refund which is faulty or otherwise damaged when you receive it, which does not correspond to the description on our site, or which develops a fault after you receive it, you can do so within fourteen (14) days of delivery by (i) returning the merchandise to the same Abercrombie & Fitch or abercrombie kids store in China where it was initially purchased, (ii) sending the merchandise back to us at: Abercrombie & Fitch Returns Department, Block M. Baowan International Logistics Park, No. 388, Tie Li Road, Baoshan District, Shanghai 201900, China, (iii) emailing us at Abercrombie@Abercrombie.com or (iv) through WeChat. When you email us, we may give you the option of emailing or posting to us a photograph of the faulty, damaged or non-corresponding merchandise. If email us to request a refund, we may ask you to return the merchandise to us before we can process your refund. For any questions regarding your return please see the ‘Contact Us’ section below. Merchandise must be returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.). When you return the merchandise to us, please remember to include details of why you consider that the merchandise is faulty, damaged or does not correspond to the description on our site.
You should note that we cannot process your refund if you return your merchandise purchased online by post to one of our Abercrombie & Fitch branded stores.
D. Once we receive the merchandise and confirm it is faulty, damaged, or does not correspond to the description on our site, we will refund to you the cost of the merchandise and the original shipping and handling charges paid by you. If you use the return instructions that are included in the shipment to us and contact Customer Service to notify us of your intent to return the faulty merchandise, you will not be charged for return shipping. Please note, if you decide to use your own carrier to submit the return, we will not be able to refund the cost of your return postage. We will make the refund to the same payment type you used for the initial order, unless you have expressly agreed otherwise. We will usually credit the refund within approximately fourteen (14) days from the date that we receive the merchandise, although due to factors beyond our control it may take longer for the refund to show up on your payment statement.
E. If we examine merchandise that you have returned to us and, in our reasonable opinion, do not consider that it is faulty, you will not be entitled to a refund, and we will return the merchandise to you. If you used the return instructions to return the merchandise you will be charged 20 CNY on the payment type used to place the order.
F. If you are not satisfied with any merchandise purchased online that you have received, or we have emailed you to confirm that your order has been packed, but you would like to cancel it, you may request a refund within fourteen (14) days of delivery by (i) returning the merchandise to the same Abercrombie & Fitch or abercrombie kids store in China where it was initially purchased, (ii) sending the merchandise back to us at: Abercrombie & Fitch Returns Department, Block M. Baowan International Logistics Park, No. 388, Tie Li Road, Baoshan District, Shanghai 201900, China, (iii) emailing us at Abercrombie@Abercrombie.com or (iv) through WeChat. If you email us, we will still need you to return the merchandise to us. Merchandise must be in resalable condition and returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.). You will be responsible for return shipping. The recipient can use the return instructions that are included in the shipment to return the merchandise to us, but you should note that there is a 20 CNY charge to use this which will be deducted from your refund. You need to keep merchandise for which you have requested a refund in your possession and take reasonable care of it until it is returned to us.
You should note that we cannot process your refund if you return merchandise purchased online by post to one of our Abercrombie & Fitch branded stores.
G. You are able to return merchandise within seven (7) days of receipt without providing cause. The products returned should be intact/good condition. You will be responsible for return shipping. If you use the return instructions that are included in the shipment to return the merchandise you will be charged 20 CNY, which will be deducted from your refund. We will issue a refund within seven days of receiving the merchandise, although due to factors beyond our control it may take longer for the refund to show up on your payment statement.
H. We will make the refund to the same payment type you used for the initial order, unless we have provided another option and you have expressly agreed otherwise.
I. In order to make an exchange you will need to return your merchandise for a refund within fourteen (14) days from when it was delivered and place a new order.
A. Nothing in these sale terms will exclude or limit our liability to you for any damage caused by our intentional act or gross negligence, or fraud, death or personal injury caused by our negligence, or for any other liability which may not be excluded or limited under applicable law.
B. We will not be liable to you under a contract for:
C. Nothing in these sale terms will affect your statutory rights.
A. When you place an order through our site, you will be providing us with your personal information. Our collection, use, and transfer of your personal information will be carried out subject to the terms of our Privacy Policy, a copy which can be found by clicking here. By providing your personal information to us, you agree that we may collect, use, disclose and transfer your personal information in accordance with the purposes and uses identified and to the transferees specified in our Privacy Policy.
A. Your use of our site is subject to our Website Terms of Use, a copy of which can be found by clicking here.
A. The contract between you and us is governed by the laws of China. Either you or we may bring legal actions in respect of any dispute which arises in connection with a contract in a relevant court in China.
B. If we do not enforce or delay enforcing any of our rights under a contract, this will not stop us from doing so at a later date.
C. If any provision of a contract is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.
D. No party other than you or us has any right to enforce any term of a contract.
A. A. If you have any questions about these sale terms, please contact us by emailing us at Abercrombie@Abercrombie.com or through WeChat.
A. In these sale terms:
"China"
"contract"
"merchandise"
"merchandise on backorder"
"order"
"sale terms"
"site"
"we," "our" or "us"
"you", "yourself" or "your"
